Refund Policy
Last updated: November 2025
At Ashfield Property Solutions, we aim to provide transparent, honest, and high-quality property services.
This Refund Policy explains our approach to cancellations, refunds, and payments for our services.
1. General Policy
Most of our services — including property consultations, evaluations, and solution planning — are provided free of charge.
In cases where a paid service or retainer applies, we will always confirm the cost and refund terms in writing before any payment is made.
2. Free Consultations
Free consultations and property discussions carry no charge.
No payment is due until you have formally agreed to proceed with a paid service or written agreement.
3. Paid Services and Retainers
Where a paid service or retainer is required (for example, sourcing or project management services):
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All fees will be clearly stated in your service agreement or invoice.
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Refunds are only issued in line with the terms agreed in that specific service contract.
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If you cancel before any work has started, we may offer a full or partial refund at our discretion.
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Once work has commenced, fees may be retained to cover time, materials, or costs already incurred.
4. Missed Appointments
If you need to cancel or reschedule a confirmed appointment, please give at least 24 hours’ notice.
Failure to attend a booked session without notice may result in a charge or loss of deposit (if applicable).
5. Processing Refunds
Where a refund is due:
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It will be processed using the original payment method.
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Refunds are usually issued within 5–10 business days of confirmation.
6. Questions or Concerns
If you have any questions about this policy or would like to request a refund, please contact us:
📧 info@ashfieldpropertysolutions.co.uk
📞 [Insert business phone number]
📍 Ashfield, Nottinghamshire, UK
Ashfield Property Solutions
Helping homeowners and landlords find honest, stress-free property solutions across Nottinghamshire and Derbyshire.